Dear Guest,

Thank you for choosing Pousada dos Artistas as the place to enjoy your precious leisure time. We hope and trust that you will also appreciate and help us care for our property, to which we devote ourselves with love and gratitude. To ensure a harmonious, comfortable and safe stay, every guest and their companion(s) declares that they have read, understood and accepted all the policies described below.

INDEX


#01 - GLOSSARY#02 - GENERAL POLICY#03 - RESERVATION POLICY#04 - CANCELLATION POLICY#05 - HEALTH POLICY#06 - SUSTAINABILITY POLICY#07 - LOSS OR DAMAGE FEES#08 - TERMS OF AGREEMENT

GLOSSARY


  • Check-in: start of the contracted stay.
  • Check-out: end of stay.
  • Late check-out: completion of the stay after 12:00 p.m.
  • No-show: Failure to arrive for check-in.
  • Hold: The period between the reservation request and the submission of card details or confirmation of payment of the deposit by bank deposit or transfer, as agreed.
  • Reservation: Accommodation contract subject to partial or full advance payment.
  • Transfer: Transportation service between Salvador or Salvador Airport and Pousada dos Artistas.

GENERAL POLICY


  • #02.1 - Reception hours are from 7:30 a.m. to 10 p.m.
  • #02.2 - To facilitate your check-in if you arrive after 9:00 p.m., please let us know your expected arrival time if you are arriving by car, or your flight number and arrival time if arriving by plane. Reception is available for check-in and/or check-out from 7:00 a.m. to 10:00 p.m. If you arrive or depart outside these hours, please contact us at +55 71 986 444 000. An additional night reception fee of R$80.00 will apply for arrivals by 1:00 a.m., and R$160.00 for arrivals after that time.
  • #02.3 - If you would like a transfer to Pousada dos Artistas, we can recommend drivers and provide current rates. Please provide the departure time, meeting point, and, for airport transfers, the flight number and airline. A trusted taxi driver will be waiting for you at the arrivals gate. If you wish to cancel the request, you must notify the Pousada by email or WhatsApp message at least 3 hours before the scheduled departure from the agreed meeting point.
  • #02.4 - Pursuant to Federal Law No. 8,069 of 07/13/1990 and State Law No. 6650/04, we do not accommodate guests under 18 (eighteen), unless accompanied by a parent or legal guardian. If the minor is accompanied only by a legal guardian, a written authorization for the minor’s stay, signed by the parents with signatures notarized for authenticity, must be presented at check-in. Regardless of any other provision, all guests under 18 (eighteen) must present an official photo ID at check-in proving their identity and parentage, even when accompanied by their parents. Pursuant to Article 2 of Law No. 5,553/68, the hotel may make a photocopy of the minors’ identification documents and must immediately return the documents to the person presenting them.
  • #02.5 - One child up to 2 years old stays free when sharing the parents' bed. An extra bed is not guaranteed.
  • #02.6 - Pets are not allowed at the Pousada.
  • #02.7 - Please strictly observe check-out by 12:00 p.m. and check-in from 2:00 p.m. A fee of R$55.00 will be charged for departures between 12:00 p.m. and 3:00 p.m., and R$110.00 for departures between 3:00 p.m. and 5:00 p.m. After this time, a new night's stay will be charged. Late check-out is subject to availability and must be confirmed with reception.
  • #02.8 - If payment for late check-out has not been made by 12:00 p.m., we will assume that the room has been vacated.
  • #02.9 - Pousada dos Artistas reserves the right to remove the luggage of any guest who is late vacating the room, in order to honor the commitment to a new reservation.
  • #02.10 - We leave the minibars in each room empty. We offer water, soft drinks, beer and wine for sale. These may be requested from reception until 10:00 p.m.
  • #02.11 - Smoking is prohibited inside our rooms. Failure to comply with this rule will result in a R$100,00 linen-cleaning fee at the end of the stay.
  • #02.12 - A charge of R$100 will apply when stains are found on the linens or when they have been misused.
  • #02.13 - Consumption of any type of illegal drug is strictly prohibited.
  • #02.14 - The use of candles, stoves, heaters, or irons inside the rooms is strictly prohibited.
  • #02.15 - All outlets in the rooms are 110V. If you have equipment with a different voltage, we recommend bringing your own voltage converter, as we do not have one available to lend.
  • #02.16 - Visitors are welcome, provided that the total number of guests and visitors never exceeds the room's maximum occupancy. Visitors may remain at the Pousada from 08:00 to 21:00. After this time, R$100,00 per visitor will be charged. All visits must be reported in advance, and visitors must check in at reception.
  • #02.17 - Out of consideration for all Pousada guests, any type of loud noise that may disturb occupants of other rooms is prohibited.
  • #02.18 - Televisions and other audio equipment in the rooms must be kept at volumes that comply with the Noise Ordinance, with special care between 10:00 p.m. and 8:00 a.m.
  • #02.19 - Parties and gatherings are prohibited in the rooms and common areas of the Pousada.
  • #02.20 - We can arrange various activities in our region, including canoeing, quad biking, diving, bicycle tours, boat trips, walks in the Sapiranga Reserve, visits to Garcia D'Ávila Castle, humpback whale watching (June to September), and more.
  • #02.21 - When going out or using the hotel’s common areas, take care of your belongings, such as cameras, cell phones, backpacks, handbags, sports equipment and so on. Avoid leaving items in garden and leisure areas out of sight and unattended. Guests are solely responsible for their belongings.
  • #02.22 - We are not responsible for items left outside the room, on the balcony, or when the room is left open. Safes are available in the rooms; we recommend storing laptops, cash, jewelry, and other valuables in the safe. Check that doors and windows are closed when leaving and before going to bed. Pousada dos Artistas is not responsible for damage to or theft from vehicles, so please lock your vehicle and avoid leaving wallets or valuables in plain sight; use the safe provided in your accommodation.
  • #02.23 - Guests should take the keys and key fob provided at check-in when going out to dinner, in case they return after 10 p.m. During daytime absences, they should leave them at reception for safekeeping, due to the risk of losing them on the beach.
  • #02.24 - Pousada dos Artistas does not provide beach towels.
  • #02.25 - Bath towels may not be taken outside the property. If a guest does so, a loss fee will be charged, as specified in item 7, LOSS OR DAMAGE FEES.
  • #02.26 - In the event of damage to, loss of, or breakage of any objects or property, Pousada dos Artistas will charge the corresponding amount at checkout, as specified in item 7, LOSS OR DAMAGE FEES.
  • #02.27 - Items forgotten or lost by guests at Pousada dos Artistas will be kept for 90 days from the end of the stay.
  • #02.28 - During this period, if the item is found by our staff and the owner can be contacted, the owner must come in person or authorize someone in writing, by email or WhatsApp, to collect it, or request that it be sent by Correios. A staff member will take the item to the Praia do Forte post office to obtain the shipping cost by PAC or SEDEX, as well as the packaging cost. Pousada charges a R$40.00 fee for the posting service.
  • #02.29 - The guest will pay the full amount according to the payment method selected for the pousada, and our staff member will go to the post office to mail it.
  • #02.30 - If the owner does not collect the item or request that it be sent, 90 days after check-out it will be donated or discarded.
  • #02.31 - Pousada dos Artistas reserves the right to enter guests' rooms in their absence for cleaning and emergency maintenance. If you prefer not to have your room cleaned, please let us know at reception.
  • #02.32 - In the event of loss or damage to the safe key, Pousada dos Artistas shall not be held responsible for any delays or losses resulting from the safe-opening service, as the duration of this service cannot be determined and depends on staff who may be unavailable or unreachable at the time of the request. A fee of R$350 will be charged for the service.
  • #02.33 - Pousada dos Artistas reserves the right to retain guests’ luggage and belongings in the event of nonpayment of the stay, late check-out, consumption charges, loss, damage, or disappearance of Pousada property, until the debt has been settled through a charge to the credit card on file.
  • #02.34 - Pousada dos Artistas offers a free luggage storage service, available from 8:00 a.m. on the day of check-in until 8:00 p.m. on the day of check-out. Prior scheduling is required for collection after this time, as there may be no receptionist available to release the stored luggage.
  • #02.35 - Breakfast is served from 7:30 a.m. and ends at 10:00 a.m.
  • #02.36 - Guests may not remain in the lounge shirtless or wearing swimwear.
  • #02.38 - Breakfast is a very special moment for us. We offer table service featuring regional cuisine. If you have any dietary restrictions, please feel free to bring your preferred items to our breakfast area. It will be our pleasure to serve you!
  • #02.39 - Our Pousada is surrounded by preserved native forest rich in flora and fauna, which naturally allows and encourages the presence of insects and small animals such as lizards, marmosets, opossums, bees and beautiful birds.

RESERVATION POLICY


  • #03.1- Providing credit card details, requesting bank details, making a deposit, or making a bank transfer constitutes confirmation that the reservation holder has read, understood, and accepted ALL information and conditions contained in the Pousada's policies, and authorizes the charge for the stated amount, under the stated conditions, for the services offered. If, for any reason, the reservation holder is not one of the guests (for example, a travel agency, relative, friend, employee, host company, etc.), the reservation holder assumes full responsibility for conveying all information provided here and the resulting obligations to the guest, including this paragraph.
  • #03.2- Guests must present an official photo ID, preferably a driver's license, as Pousada dos Artistas requires the CPF to issue an invoice. For foreign guests, a passport or Mercosur ID is sufficient.
  • #03.3- The guest or accompanying person must provide a credit card at check-in if credit card details were not provided to confirm the reservation; in that case, this will be considered the card on file for the purposes of #03.2.
  • #03.4- Regardless of whether notice has been received, the guest authorizes payment of the fees specified in these regulations to be charged to the credit card registered by email at the time of booking or at check-in.
  • #03.5 - The reservation quote is valid for 24 hours and does not guarantee availability.
  • #03.6 - To confirm your reservation, payment of 50% of the total stay is required within 24 hours, along with sending proof of payment by email or WhatsApp, completing our registration form, and agreeing to our accommodation policy.
  • #03.7 - Once payment has been made and the reservation confirmed, Pousada dos Artistas does not refund amounts paid, deposits, or reverse credit card charges.
  • #03.8 - If the reservation has not been paid in full by check-in at the Pousada, the guest must pay the outstanding balance at check-in, before occupying the room. Pousada dos Artistas does not accept guests who have not paid the full amount of their stay.
  • #03.9 - Pousada dos Artistas’ commitment is to the type of accommodation unit selected (number of bedrooms, bathrooms, suites and equipment), and never to the room number or its location on the property. Before making payment, make sure you are fully informed about the room selected, as well as our accommodation terms and conditions.
  • #03.10 - We do not charge a service fee
  • #03.11 - ISS is already included in the daily rates.

CANCELLATION POLICY


  • #04.1 - Regardless of any prior communication in person or by telephone, the time an email or written WhatsApp message is sent will be considered the effective time of the request to cancel, reschedule or amend a reservation for any reason unrelated to the services described here and offered by Pousada dos Artistas.
  • #04.2 - In the event of cancellation of a confirmed (paid) reservation or an early departure, the following procedure applies: If the Flexible Rate was selected, you may cancel up to 5 days before the check-in date specified at the time of booking, subject to a 10% cancellation fee on the reservation total. If cancellation is requested before 3:00 p.m. on the day before check-in, the guest may request that the full amount paid at the time of booking be converted into documented credit (voucher), or receive a refund of 30% of that amount. If cancellation occurs after this deadline, or if the Economy Rate was selected, no voucher or refund will be issued.
  • #04.3 - If you need to cancel your reservation due to serious accidents or illness, upon submission of a medical certificate, the Pousada will issue a voucher for the amount paid. This voucher may be used for another period of your choice, subject to reservation and availability at the Pousada.
  • #04.4 - The voucher may be used without an expiration date. To make a new reservation, the guest must check availability and rates with the Pousada. Once the new reservation has been made, it may not be canceled, transferred or rescheduled.
  • #04.5 - All financial charges and taxes related to the cancellation, rebooking or modification of a reservation, such as taxes or bank fees, shall be paid by the guest who canceled the reservation.
  • #04.6 - In the event of a no-show, meaning the guest does not arrive for check-in or contact us to cancel, the room will be held until 3:00 p.m. on the day before the reservation. After this time, the reservation will be automatically canceled and the room will become available for other guests. The amount paid will not be refunded, nor will a voucher be issued.
  • #04.7 - Any concessions granted by Pousada dos Artistas regarding the fees specified herein shall be deemed mere acts of goodwill and shall not constitute precedent or waiver of rights.

HEALTH POLICY

Some features of our Pousada naturally contribute to guest safety. These include the absence of elevators (only a ground floor and first floor), rooms mostly with balconies, spacious and well-ventilated common areas that do not require air conditioning, and a maximum capacity of 30 guests. In addition, we are adopting the following measures:

  • #05.1 - Complete online check-in.
  • #05.2 - Provide information, when requested, about the location of the hand sanitizer dispensers.
  • #05.3 - At the end of each shift, disinfect workstations, including door handles, countertops, handrails, furniture, buttons, controls, appliances (blenders, microwaves, refrigerators, computers, telephones, card machines and washing machines).
  • #05.4 - Reassign employees in high-risk groups (people with diabetes, hypertension or seniors) who provide direct guest service to duties that do not require physical contact.
  • #05.5 - Staff must frequently wash and sanitize their hands with soap, water and 70% alcohol-based hand sanitizer, especially after serving each guest.
  • #05.6 - Advise guests to leave the window open when leaving the room and, whenever possible, to choose natural ventilation.
  • #05.7 - Limit the maximum number of rooms sold when occupancy conditions could create unwanted crowds or threaten safety in service operations.
  • #05.8 - Suites must be thoroughly cleaned and sanitized. Clean with 70% alcohol and disinfectant: door handles, countertops, switches, telephone, furniture, buttons, remote controls, tables, TV, and chairs. Wash floors and bathrooms with a 5% bleach solution.
  • #05.9 - The housekeeper will begin cleaning the suite by removing clothing and trash, following the removal protocol. Bed linen and guests’ clothing must be placed in bags designated for this purpose and handled carefully to prevent residue from spreading and contaminating nearby surfaces or people.
  • #05.10 - The laundry must follow a sanitization process for bed and bath linens after each guest’s stay.
  • #05.11 - Towels are changed every two nights, and bed linens every three nights of your stay.
  • #05.12 - Clean air-conditioning units weekly, including sanitizing the filters, and in any event discourage the use of air conditioning.
  • #05.13 - Increase the frequency of cleaning with 70% alcohol on door handles, countertops, handrails, switches and telephones several times a day in common areas.
  • #05.14 - 70% alcohol gel dispensers are provided at strategic, highly visible points throughout the hotel.
  • #05.15 - Display signs with information and guidance on the need for hand hygiene, the use of 70% alcohol-based hand sanitizer, mask use, physical distancing, surface cleaning, ventilation and cleaning of rooms.
  • #05.16 - Maintain social distancing and follow the rules in all service areas: keep 2 m apart, do not shake hands or hug.
  • #05.17 - Cover your nose and mouth with your arm when coughing or sneezing.
  • #05.18 - Food and beverage services offered by the hotel must be provided in the room or dining area, with service and layout following the new safety rules. Breakfast will be served at the table to minimize contact between other people and the food, without the traditional buffet in the common area.
  • #05.19 - Use of individual disposable packages for storing cutlery.
  • #05.20 - All crockery used by guests and staff, including glasses, plates and cutlery, must be washed twice with soap and water.
  • #05.21 - Provide a WhatsApp number for guests to contact reception at any time, along with a quick list of food delivery contacts.

SUSTAINABILITY POLICY


Being sustainable means being able to interact with the world while preserving the environment and its resources, generating the least possible negative impact for future generations. Being sustainable means being environmentally responsible, economically viable, socially fair and culturally diverse.

Pousada dos Artistas respects the principles of sustainability, and we believe that each person should do their part to make the world a better place. To this end, we have adopted measures at our Pousada involving our guests, employees and overall operations, working as a team:

  • #06.1 - Pousada dos Artistas reserves the right to switch off any electrical appliance left on in the room while the guest is away, except the minibar when in use.
  • #06.2 - Pousada dos Artistas will ask guests to close the window whenever the air conditioning is on. If the window is left open, a R$40.00 fee will be charged for wasted energy.
  • ​#06.3 - Only low-consumption LED bulbs are used for lighting.
  • #06.4 - Towels are changed every two days, and bed linens every three days.
  • #06.5 - Groundwater collection for irrigation and toilet flushing.
  • #06.6 - Used cooking oil is collected.
  • #06.7 - Decor featuring pieces made by independent artisans.
  • #06.8 - Use of eco-friendly wood.
  • #06.9 - Rainwater collection and responsible water use.
  • #06.10 - Raising awareness among the entire team about simple everyday actions and care.

LOSS OR DAMAGE FEES


This item sets out the applicable fees for lost or damaged items, as established in the Pousada dos Artistas policies.

  • - Bath towel: R$80,00;
  • - Hand towel: R$60,00;
  • - Bath mat: R$60,00;
  • - Single bed sheet: R$100,00;
  • - Double bed sheet: R$150,00;
  • - Bedspread: R$250,00;
  • - Pillowcase: R$ 60,00;
  • - Pillow: R$160,00;
  • - Glass: R$20.00;
  • - Pillowcase: R$60,00;
  • - TV remote control: R$80,00;
  • - Mirror and other glass items, per item: R$150,00;
  • - Wine glass: R$60,00;
  • - Key fob blocker: R$40,00;
  • - Air-Conditioning Control: R$110.00;
  • - Room key: R$20.00;
  • - Fee for loss or misplacement of the safe key R$350,00;

TERMS OF AGREEMENT


  • #08.1 - The parties elect the courts of the Judicial District of the Municipality of Salvador to settle any disputes and/or questions arising from this contract, regardless of how privileged any other court may be.
  • #08.2 - Registration agreement: I declare that I have read, understood and accepted the accommodation terms and conditions.